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Frequently Asked Questions

How do I reserve a merch product?

To reserve a product, you need to create an account or log in to your existing one. Once logged in, simply choose the merch item, select your size and quantity, and submit your reservation.

Do I need to pay when I make a reservation?

No, you don’t need to pay immediately when reserving. We will contact you with payment details after confirming your reservation. You can track your reservation status in the Your Kits tab of your account.

What happens after I reserve a product?

After reserving, you can monitor the status of your reservation under the Your Kits tab in your account. Once payment details are shared, you'll need to complete the payment to finalize the reservation. The production and delivery timeline will be updated there as well.

How can I track my reservation?

You can track the progress of your reservation from the Your Kits tab in your account. You'll be notified when your reservation status changes, such as when it moves from "Processing" to "In Production" or "Delivered."

Can I cancel my reservation?

Yes, you can cancel your reservation as long as it has not entered the "Processing" stage. To do so, go to the Your Kits tab in your account and click on the "Cancel" button next to the reservation.

What happens if the merch item is sold out?

If the merch item is sold out, it will be marked as "Sold Out" on the product page, and you won't be able to make a reservation. Keep an eye on future releases by following us on social media.

How can I stay updated on future releases?

To stay informed about new designs, drops, and updates, follow us on social media or subscribe to our newsletter when registering an account.

How much will the merch item cost?

The price varies based on the number of people interested, allowing us to offer high-quality jerseys at a lower price due to larger quantities.

Why do I need to log in to make a reservation?

Logging in ensures that your reservation is tied to your user account. This allows you to track your reservation, receive updates, and cancel if needed, all from your Your Kits tab. It also helps streamline communication for payment and delivery.

Why are you offering these products?

Our goal is to unite cycling enthusiasts and offer unique jersey designs at affordable prices. We are not earning any profit from this project—it's about promoting cycling and creating a sense of community in our region.

How do I connect my Strava account?

You can connect your Strava account by navigating to the Apps section in your profile and selecting the Connect option. This will redirect you to Strava, where you can grant read access to your public activities. Private activities will not be accessible.

What happens when I remove the Strava connection?

Removing the Strava connection will deauthorize Strava completely from your profile, and all Strava-related data will be deleted from our database. You can do this in the Apps section by clicking on Disconnect.

What is the Ride Overlay generation feature?

Our Ride Overlay feature allows you to create transparent PNG image with key activity statistics, perfect for sharing on social media platforms like Instagram Stories. This includes data such as distance, time, average speed, and elevation gain, with an ability to choose different styles. This option is available under Ride activities on Strava tab. This feature is only available to you.

How can I force an update of my Strava data?

To refresh your Strava data, you can click the Update button in the Strava tab. This fetches the latest activity statistics from Strava. The update function is limited to once every 10 minutes to prevent overloading.

Is my Strava tab private?

Yes, according to the new Strava API changes, all data must be visible only to the logged-in user.

What if I encounter an issue with Strava data updates?

If you face any issues with updates, please ensure that 10 minutes have passed since your last refresh. If problems persist, you can disconnect and reconnect Strava in the Apps section or contact support for assistance.