Frequently Asked Questions

How do I reserve a merch product?

To reserve a product, you need to create an account or log in to your existing one. Once logged in, simply choose the merch item, select your size and quantity, and submit your reservation.

Do I need to pay when I make a reservation?

No, you don’t need to pay immediately when reserving. We will contact you with payment details after confirming your reservation. You can track your reservation status in the Your Kits tab of your account.

What happens after I reserve a product?

After reserving, you can monitor the status of your reservation under the Your Kits tab in your account. Once payment details are shared, you'll need to complete the payment to finalize the reservation. The production and delivery timeline will be updated there as well.

How can I track my reservation?

You can track the progress of your reservation from the Your Kits tab in your account. You'll be notified when your reservation status changes, such as when it moves from "Processing" to "In Production" or "Delivered."

Can I cancel my reservation?

Yes, you can cancel your reservation as long as it has not entered the "Processing" stage. To do so, go to the Your Kits tab in your account and click on the "Cancel" button next to the reservation.

What happens if the merch item is sold out?

If the merch item is sold out, it will be marked as "Sold Out" on the product page, and you won't be able to make a reservation. Keep an eye on future releases by following us on social media.

How can I stay updated on future releases?

To stay informed about new designs, drops, and updates, follow us on social media or subscribe to our newsletter when registering an account.

How much will the merch item cost?

The price varies based on the number of people interested, allowing us to offer high-quality jerseys at a lower price due to larger quantities.

Why do I need to log in to make a reservation?

Logging in ensures that your reservation is tied to your user account. This allows you to track your reservation, receive updates, and cancel if needed, all from your Your Kits tab. It also helps streamline communication for payment and delivery.

Why are you offering these products?

Our goal is to unite cycling enthusiasts and offer unique jersey designs at affordable prices. We are not earning any profit from this project—it's about promoting cycling and creating a sense of community in our region.

How do I connect my Strava account?

You can connect your Strava account by navigating to the Apps section in your profile and selecting the Connect option. This will redirect you to Strava, where you can grant read access to your public activities. Private activities will not be accessible.

What happens when I remove the Strava connection?

Removing the Strava connection will deauthorize Strava completely from your profile, and all Strava-related data will be deleted from our database. You can do this in the Apps section by clicking on Disconnect.

What is the Ride Overlay generation feature?

Our Ride Overlay feature allows you to create transparent PNG image with key activity statistics, perfect for sharing on social media platforms like Instagram Stories. This includes data such as distance, time, average speed, and elevation gain, with an ability to choose different styles. This option is available under Ride activities on Strava tab. This feature is only available to you.

How can I force an update of my Strava data?

To refresh your Strava data, you can click the Update button in the Strava tab. This fetches the latest activity statistics from Strava. The update function is limited to once every 10 minutes to prevent overloading.

Is my Strava tab private?

Yes, according to the new Strava API changes, all data must be visible only to the logged-in user.

What if I encounter an issue with Strava data updates?

If you face any issues with updates, please ensure that 10 minutes have passed since your last refresh. If problems persist, you can disconnect and reconnect Strava in the Apps section or contact support for assistance.

How does a race work?

Each race uses a Strava segment and has a fixed start and end time. Start your activity exactly at the scheduled time, ride the segment, and upload to Strava within 3 hours after the race ends. The leaderboard updates automatically based on your elapsed time.

Do I need Strava Premium?

No. A regular Strava account is enough. Just connect Strava, keep your ride public (or visible to the app), and the system will find your effort automatically.

How do I join a race?

Connect your Strava account, open the race page, click Join, and be ready to start your activity exactly at the scheduled time. Ride the designated segment and upload within 3 hours after the race ends.

How are race positions calculated?

We fetch your activity and segment effort using Strava’s API. For the race segment, we use the elapsed time (not moving time). The fastest valid elapsed time wins.

How do points work?

Points are awarded by finishing position (e.g. 25, 20, 16, 13, 11, 10… down to 1 for 15th). DNS (no recorded effort) earns 0 points. Season standings sum your points across races.

What if I miss the start?

Races use a fixed start time. If you don’t have a valid effort within the race window, you will appear as DNS (Did Not Start) for that race.

Why isn’t my effort showing?

Common reasons: your activity is private, your start/end is hidden in Strava settings, the segment wasn’t matched (off-route or GPS drift), you uploaded after the 3-hour grace window, wrong sport type/e-bike, or you didn’t join the race. Make sure you joined the event, rode the exact segment during the window, and your upload is public.

What bike and equipment should I use?

Races are designed for MTB on unpaved/mixed surfaces unless stated otherwise. Use a safe, well-maintained bike, wear a helmet, and bring adequate clothing and hydration. You participate at your own risk. GPX files are available on the race page when provided.

Are there drafting rules?

Some time-trial (TT) events specify no-draft rules (e.g., 20 m gap behind, 3 m lateral). Check the race description—if a race is marked TT, no-draft rules apply.

Can I do multiple attempts?

Unless otherwise stated, your best valid elapsed time during the active window is used. For fixed-start races, ride one clean attempt at the scheduled time.

What is the League leaderboard?

The League leaderboard aggregates points across races in the selected season. Use the season selector to view a specific season. Your profile shows total points, race count, and podiums.

When are results final?

Results lock after the race window plus the 3-hour upload grace. Late uploads, invalid activities, or rule violations may be removed at the organizer’s discretion.

How does Strava detect a segment attempt?

Strava compares your GPS trace to the segment’s polyline. For your effort to register, you must:

  • Pass exactly through the segment start and finish points, in the correct direction.
  • Stay close to the segment line (no cutting corners or detours).
  • Use the correct sport type (e.g., Ride/MTB; e-bike rides don’t match classic Ride segments).
  • Have your activity visible (public or visible to the app so it can be read).
  • Avoid privacy zones that might clip the start/finish.

Strava allows some GPS tolerance, but if you miss the start/finish or stray too far from the route, the segment won’t match. For races, we rank by elapsed time — pauses and stops are included in your time.

Tips to ensure your segment is captured

  • Approach the start slowly and cross the exact start point; don’t begin far off to the side.
  • Follow the precise route of the segment — avoid cutting bends or improvising.
  • Wait for a solid GPS lock before you start (minimize long autopause jumps).
  • Choose the correct sport (Ride/MTB, not E-Bike Ride) and check your privacy zone settings.
  • Upload within 3 hours after the race window closes so your time is recorded.