If you buy as a consumer, you have the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day you (or a third party you name, other than the carrier) receive the goods. This right does not apply to goods made to your specification, which includes our made-to-order apparel (see the Terms of Use).
To withdraw, send us a clear statement of your decision to POTZO, obrt za informatičke usluge, vl. Tomislav Pocedulić, Kneginečka 3, Gornji Kućan, Croatia, by e-mail to hello@northcroatia.team or by post. You can use the model form below, but you do not have to. Send your notice before the 14 days have passed.
If you withdraw, we reimburse all payments we received from you, including the cost of standard delivery, without undue delay and no later than 14 days after the day we receive your notice. We use the same means of payment you used for the order. We may wait with the refund until we have received the goods back or you show that you have sent them back, whichever is earlier.
Send the goods back, or hand them to us, without undue delay and no later than 14 days after you tell us you withdraw. You bear the direct cost of returning the goods. You are only liable for a loss in value of the goods that results from handling beyond what is needed to establish their nature, characteristics and functioning.
(Complete and return this form only if you wish to withdraw from the contract.)
To: POTZO, obrt za informatičke usluge, Kneginečka 3, Gornji Kućan, Croatia, hello@northcroatia.team
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
______________________________________________
Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.